Ordering with a registered account allows you to place an order in future without needing to enter your details every time. It also allows you to refer back to past orders.
You can pay for your order in a number of ways. We accept payments via Afterpay, Paypal and all major credit card and debit cards including Mastercard, VISA and American Express. All credit card transactions incur a 2% additional charge.
Please get in touch with us as soon as possible either by calling our head office on (07) 3630 1903 or via our Contact page so that we can intercept this before your order is shipped out. Please ensure you quote your order number for reference.
We certainly do! Simply leave a message when placing an order and we’ll take care of the rest.
All orders are shipped Express within 1-2 business days via Australia Post for Australian orders and DHL Express for international orders.
Once your order has been dispatched, you will be sent a confirmation email with your tracking number.
Returns, Exchanges & Warranty
We offer returns or exchanges on items that are undamaged, unworn and in a resaleable condition. We do not offer returns and exchanges on sale items or earrings unless the item is faulty.
All returns must be made within 14 days of receipt and must be undamaged, unworn and in a resaleable condition.
If you would like to return your item, Bowerbird Australia will offer a credit or refund for the full amount, less shipping costs. We are also happy to exchange an item for another size or a different piece. Simply submit an enquiry via our Contact Us page quoting your order number to process your exchange or return.
Return postage to Bowerbird Australia is the customer’s responsibility.
We apologise if you have received a faulty item from us. Please contact the Bowerbird Australia team at firstname.lastname@example.org with an image of the product and order number and we will get back to you as soon as possible.
Please note that we have a 14 day returns policy.
All Bowerbird Australia jewellery is covered by a 12-month no-questions-asked warranty. If the product is damaged or broken within the first 12-months of purchase, we will replace or repair your piece free of charge.
The buyer will need to cover return postage.
If an item is out of stock, simply get in touch with the Bowerbird team via our Contact page and we will let you know if and when it is due back in stock.
Our short and long necklace ranges both come in adjustable sizes. To see how these lengths sit please refer to our Size Guide.
Unfortunately, not at this time.
All Bowerbird origami earrings are sold as pairs.
Product Care & Materials
All Bowerbird jewellery is made from recycled sterling silver (92.5% pure silver) & is rhodium enhanced. To learn more about these materials, head to our Jewellery Materials page.
They certainly are! All Bowerbird jewellery is made from Australian recycled sterling silver (92.5% pure silver) with rhodium enhanced plating. The rhodium plating is hypoallergenic and also ensures that the piece is tarnish-free for a long time.
Yes. All Bowerbird origami jewellery is made from recycled sterling silver (92.5% pure silver) & is rhodium enhanced.
Rhodium is known for its scratch-resistant properties, hard finish and its ability to help prevent your piece from tarnishing. The addition of the rhodium enhanced plating on our origami jewellery will simply help prolong shine.
We recommend keeping your jewellery clean by gently wiping your piece down with a soft cloth to clean and promote shine. Store your piece safely in its original packaging in order to prolong its life and quality. Feel free to our Jewellery Care Guide for more details.